AI Engineer for Ticket Routing & Support Optimization
About Our Engineers
An AI Engineer for Ticket Routing & Support Optimization specializes in AI-driven ticket classification, automated routing, and intelligent prioritization. Using machine learning and NLP, they develop AI-powered support workflows, predictive issue categorization, and real-time ticket escalation systems to reduce response times and improve customer satisfaction.
Key Expertise & Skills
AI-Powered Ticket Routing
Automated Ticket Prioritization
NLP for Support Automation
AI-Driven Escalation Management
Predictive Issue Classification
Real-Time Customer Query Analysis
AI for SLA Optimization
Conversational AI for Ticket Handling
Technologies & Tools
TensorFlow
PyTorch
OpenAI GPT
Google Cloud NLP
AWS SageMaker
IBM Watson
Scikit-learn
spaCy
NLTK
BigQuery
SQL
AI-Powered CRM Integrations (Zendesk
Freshdesk
Salesforce)
Projects Our Engineers Have Worked On
- AI-Powered Ticket Classification System – Built an AI model that auto-classified and routed tickets, reducing resolution time by 40%.
Predictive Ticket Escalation Model – Developed an AI system that identified urgent cases in real time, improving SLA compliance.
Automated Customer Support Prioritization – Created an AI tool that assigned tickets based on issue complexity, reducing backlog.
Conversational AI for Smart Ticket Assignment – Implemented a chatbot that handled low-level support requests, freeing up agents for high-priority cases.
AI-Driven Support Workflow Optimization – Designed a machine learning model that streamlined ticket handling, increasing support efficiency by 35%.
Who Should Hire This Engineer?
SaaS Companies
E-commerce Platforms
AI-Driven Customer Support Teams
IT Helpdesks
Telecom & Banking Support
Enterprise Service Management Firms